退款、取消和争议解决政策

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Last Updated: June 25, 2026

This Refund, Cancellation & Dispute Resolution Policy (hereinafter referred to as the “Policy”) applies to all services provided by SkyFortTech LLC (a company registered and organized under the laws of the State of Wyoming, United States, hereinafter referred to as “SkyFortTech,” “we,” “our,” or the “Company”).

This Policy establishes the rules governing refunds, cancellations, service termination, dispute handling, and related matters arising from the purchase or use of services provided by SkyFortTech.

The services covered by this Policy include, but are not limited to:

Custom website development and design services;
Application and software development services;
Cloud computing and IT solutions;
Digital marketing, branding, and promotional services;
E-commerce solutions and related business services;
Consulting, technical support, maintenance, and other digital services offered by the Company;
Any additional products or services provided through our websites, online platforms, quotations, service agreements, proposals, invoices, or other official channels.

By purchasing, ordering, subscribing to, or using any services provided by SkyFortTech, you acknowledge that you have read, understood, and agreed to be bound by this Policy.This Policy shall be read together with our Terms and Conditions, Privacy Policy, and any other applicable agreements published by the Company.

In the event of any inconsistency regarding refunds, cancellations, service termination, or related matters:

Any separately executed agreement, service contract, quotation, proposal, SLA, statement of work, or supplemental agreement between the parties shall prevail;
This Refund, Cancellation & Dispute Resolution Policy shall prevail over the Company’s general Terms and Conditions;
The Company’s Terms and Conditions shall prevail over any other website policies unless otherwise required by law.

If any provision of this Policy is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.This policy and any related disputes are governed by the laws of the State of Wyoming, USA, without regard to its conflict of laws principles. Any legal action or proceeding arising from this policy shall be submitted to the exclusive jurisdiction of courts with competent authority in Wyoming, USA.

This Policy is officially published in English. Any translated versions are provided solely for convenience and reference purposes. In the event of any conflict or inconsistency between the English version and a translated version, the English version shall prevail.All dates and times referenced in this Policy shall be interpreted according to Pacific Time (PT), United States.

For questions regarding refunds, cancellations, disputes, or this Policy, please contact:

电子邮件： support@skyforttech.top
Legal Contact: legal@skyforttech.top

Chapter 1 Definitions

In this Policy, the following terms have the meanings set out below:

Project Not Yet Started: After the client has completed payment, the Company has not yet performed any project-related work, including but not limited to requirements analysis, design, development, or procurement.
Project In Progress: The Company has commenced project-related work, and the project has not yet reached the final delivery standard.
Project Completed: The Company has delivered all deliverables in accordance with the contract, and the client has confirmed acceptance, or the Company has issued an acceptance notice and the client has not raised any objection within a reasonable period.
Force Majeure: Refers to events that are unforeseeable, unavoidable, and beyond the reasonable control of either party, including but not limited to natural disasters, war, government prohibitions, and large-scale network failures.
Client: An individual or business entity that has entered into a service agreement with SkyFortTech LLC and has paid for the services.
Company: SkyFortTech LLC, a limited liability company incorporated under the laws of the State of Wyoming, United States.
Digital Products: All digital deliverables provided or delivered by the Company, including websites, software, design files, code, database structures, and written content.
Custom Services: Personalized development, design, and consulting services provided by the Company based on the client’s specific requirements.

Chapter 2 Nature of Services

SkyFortTech LLC provides the following services:

Website development services
Software development services
IT consulting services
Digital solutions
Other digital services

All of the above services are customized digital services, not physical goods.

The client understands and acknowledges that once a project commences, the Company immediately commits the corresponding human, technical, and material resources. The value of the services begins to accrue from the date the project starts, and is not measured solely by the final deliverable. The refund terms in this Policy are established on the basis of this principle.

Chapter 3 Refund Policy

3.1 Project Not Yet Started

If the client submits a refund request before the project commences, the Company will refund the amount paid, less any third-party payment processing fees actually incurred, including but not limited to payment channel fees and bank wire transfer fees.

Refund Amount = Amount Actually Paid − Third-Party Payment Processing Fees

3.2 Project In Progress

If the client submits a refund request during the project execution period, the refund amount will be calculated based on the actual percentage of the project completed.

Refund Amount = Total Contract Amount × (1 − Percentage Completed) − Direct Costs Incurred

Direct costs incurred include but are not limited to:

Labor costs for hours already worked
Software license fees already purchased
Domain registration fees already paid
Server or hosting fees already activated

Example: If the contract amount is USD 1,000, the project is 30% complete, and direct costs incurred are USD 100, then the refund amount is: 1,000 × 70% − 100 = USD 600.

3.3 Project Completed

Once a project has been completed and delivered, refunds will not be issued as a general rule.

The following exceptions apply:

The delivered work contains serious functional defects rendering the core functionality inoperable; and
The delivered work materially deviates from the specifications expressly set out in the contract; and
The Company is unable to complete the repair or remedy within a reasonable period after receiving written notice.

Where all of the above conditions are met, the Company will, upon verification, provide appropriate compensation in a manner to be agreed upon by both parties.

Chapter 4 Non-Refundable Circumstances

The Company expressly will not issue refunds in the following circumstances:

(i) Subjective Aesthetic Reasons

Client dissatisfaction with delivered work based on personal subjective preference, including but not limited to dislike of color schemes, layout style, or design aesthetics, does not constitute grounds for a refund. The Company has performed its work in accordance with the contract and applicable industry standards.

(ii) Unilateral Change of Requirements by the Client

Unilateral changes to requirements raised by the client after project commencement that fall outside the original scope of the contract, including but not limited to changing a corporate website into an e-commerce platform or a single-language site into a multilingual system, do not constitute grounds for a refund. Changes in requirements shall be handled by a separate supplementary agreement with additional fees.

(iii) Client’s Failure to Fulfill Cooperation Obligations

Where the project cannot proceed normally due to reasons attributable to the client, including but not limited to:

Failure to provide necessary project materials, copy, or assets as required;
Extended non-response to the Company’s project communications;
Refusal to participate in or delay of the project acceptance process.
The Company shall bear no refund liability under any of the above circumstances.
Violation of the Company’s Terms and Conditions, policies, service agreements, or any contractual obligations applicable to the project.

(iv) Third-Party Platform or Service Provider Issues

Where a project is impeded or service is restricted due to reasons attributable to third-party platforms or service providers, including but not limited to Google, Apple, Cloudflare, Amazon Web Services (AWS), domain registrars, and payment platforms, the Company shall bear no refund liability.

(v) Force Majeure Events

Where a project is delayed or cannot be completed due to force majeure events, including but not limited to natural disasters, war, government prohibitions, and large-scale network infrastructure failures, the Company shall bear no refund liability.

Chapter 5 Chargeback Policy

The client agrees that before initiating a dispute or chargeback proceeding with any bank, acquiring institution, or other payment institution, the client shall first contact the Company to seek resolution through the following channel:

电子邮件： support@skyforttech.top

The Company will address and respond to the matter within 14 business days of receiving the notification.

If the client initiates a chargeback or payment dispute directly without going through the above consultation process, the Company reserves the right to:

Submit evidence of service delivery to the relevant payment institution;
Pursue the outstanding amounts through legal channels;
Bring a claim for losses caused by the malicious chargeback.

The Company considers the following circumstances to constitute malicious chargebacks and will take necessary legal action:

The client initiates a chargeback after having actually received and used the services;
The client initiates a dispute on false or fabricated grounds;
The client initiates a chargeback directly without consulting the Company.

Chapter 6 Intellectual Property

Upon completion of a refund, the client must immediately cease use of all digital products delivered by the Company, including but not limited to:

Website code and software code
UI design and visual design files
Logos and brand visual assets
Written content and marketing materials
Database structures and data architecture

The intellectual property rights to all of the above deliverables shall automatically revert to SkyFortTech LLC as of the date the refund is completed.

Any continued use of the above deliverables by the client following a refund shall be deemed an infringement of the Company’s intellectual property rights. The Company reserves the right to take legal action accordingly.

Chapter 7 Complimentary and Additional Free Services

Upon completion of a refund, all additional benefits included by the Company in the original service contract shall automatically expire, including but not limited to:

Free domain registration or renewal
Free business email accounts
Free SEO optimization services
Free website maintenance services
Any other form of complimentary items or benefits

The Company shall bear no additional compensation liability arising from the termination of the above additional benefits.

Chapter 8 Refund Application Process

8.1 Required Documentation

The client must submit the following information to support@skyforttech.top by email:

Order number
Proof of payment (screenshot or PDF)
Applicant’s contact email address
Explanation of the reason for the refund
Relevant supporting evidence (if applicable)

8.2 Review Period

The Company will complete its review within 14 business days of receiving the complete application materials and will notify the client of the outcome.

8.3 Refund Processing Time

Once approved, the refund will generally be returned to the client’s original payment account within 15 business days. Actual processing time may vary depending on the payment channel. For cross-border transactions, the refund may take up to 30 business days to arrive.

Chapter 9 Project Suspension and Termination

If the client fails to respond to any project-related communications from the Company for 15 consecutive business days (including but not limited to emails, instant messages, and acceptance notices), the Company is entitled to:

Unilaterally suspend project execution;
Formally close and terminate the project upon issuance of written notice.

Under the above circumstances, fees already paid by the client will not be refunded.

Should the client wish to recommence the engagement after project closure, a new service agreement must be signed and new project fees must be paid.

Chapter 10 Limitation of Liability

To the maximum extent permitted by law, SkyFortTech LLC’s total liability to the client shall not exceed the total service fees actually paid by the client to the Company in respect of the relevant project.

The Company shall not be liable for any of the following types of loss or damage:

Indirect or incidental losses
Loss of profits or anticipated revenue
Loss of goodwill or reputational damage
Data loss or data corruption
Business interruption or operational losses
Losses arising from third-party claims
Losses arising from force majeure events

The above limitation of liability applies to all claims under any legal theory, including contractual liability, tortious liability, and any other form of legal liability, regardless of whether the Company has been advised of the possibility of such losses.

Chapter 11 Dispute Resolution

These Policy and any disputes arising from or relating to them shall be governed by the laws of the State of Wyoming, USA, without regard to conflict of laws principles. SkyFortTech reserves the right to interpret, apply, and communicate the Policy published on its website, and all decisions regarding the Terms shall be final.

In the event of a dispute, both parties shall first engage in friendly negotiations for at least 90 days through written communication or meetings. If negotiations fail, either party may submit the dispute to the state or federal courts located in Wyoming, USA, which shall have exclusive jurisdiction. You agree to accept such jurisdiction and waive any defense based on inconvenient forum, and both parties waive the right to a jury trial.

SkyFortTech reserves the right to seek temporary or permanent injunctions, specific performance, or other equitable relief without proving irreparable harm. If any provision of these Policy is found to be invalid, illegal, or unenforceable under applicable law, it shall be ineffective only to the extent of such conflict and shall not affect the validity or enforceability of the remaining provisions.

Chapter 12 Policy Changes

SkyFortTech LLC reserves the right to amend this Policy at any time. Following any amendment, the Company will notify clients via the official website or by email. The amended Policy shall take effect from the date of publication and shall apply to new contracts entered into after that date.

Chapter 13 Contact Information

For inquiries regarding this Policy or to submit a refund application, please contact the Company through the following:

SkyFortTech LLC

Business Address: 30 N Gould St Ste R Sheridan, WY 82801, United States
Email: support@skyforttech.top, legal@skyforttech.top